Return & Refund Policy

Last updated: May 11, 2026

1. Order Confirmation

Since our products are industrial equipment manufactured to order, all sales are considered final once production begins. Please carefully review all specifications, quantities, and customization requirements before confirming your order.

2. Quality Guarantee

All Taixi products are covered by our quality guarantee:

• Exoskeletons: 12-month warranty from the date of delivery
• Industrial Vehicles: 12-month or 20,000 km warranty (whichever comes first)
• Cargo Tricycles: 6-month warranty from the date of delivery

3. Damage or Defect Claims

If your product arrives damaged or has manufacturing defects:

1. Report the issue within 7 days of delivery with photos and description
2. Our engineering team will review the claim within 3 business days
3. If confirmed as a quality issue, we will provide free replacement parts or repair service
4. For severe defects, we may arrange a full replacement

4. Custom / OEM Orders

Custom-designed or OEM/ODM products are non-refundable once production has commenced. We will provide detailed design confirmations and prototypes (if applicable) for your approval before mass production begins.

5. Shipping Damage

All shipments are insured. If your order is damaged during transit, please:

• Document the damage with clear photos immediately upon receipt
• File a claim with the shipping carrier and notify us within 48 hours
• We will coordinate with the carrier and arrange replacement or repair at no additional cost

6. Contact Us

For return, refund, or warranty inquiries, please contact us:

• Email: 363101498@qq.com
• WhatsApp: +86 186 3730 5906
• Response time: Within 24 hours on business days