Frequently Asked Questions
Find answers to common questions about our exoskeleton products, ordering process, and support services.
What is an industrial exoskeleton?
An industrial exoskeleton is a wearable device that provides physical support to reduce strain on the user’s body during repetitive or heavy-duty tasks. Taixi exoskeletons use advanced biomechanics to assist with lifting, bending, and walking.
How much weight can the exoskeleton assist with?
Our Back Support Exoskeleton can assist with loads up to 30 kg, reducing perceived weight by approximately 60%. The Lower Limb Power Exoskeleton provides powered assistance for walking and mobility tasks.
How long does the battery last?
The Back Support model has an 8-hour battery life per charge, while the Lower Limb model runs for approximately 6 hours. Both use standard lithium-ion batteries that can be recharged in 2-3 hours.
Do you offer OEM/ODM services?
Yes, we offer full OEM and ODM customization including branding, color schemes, payload specifications, and software integration. Contact us with your requirements for a customized quotation.
What certifications do your products have?
All our exoskeleton products are CE certified and manufactured under ISO quality management standards. We also meet relevant workplace safety regulations for international markets.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 10 units per model. For OEM/ODM orders, the MOQ may vary depending on customization requirements. Sample orders are available for evaluation purposes.
How do you ship internationally?
We ship worldwide via sea freight and air cargo. We handle all export documentation, customs clearance guidance, and provide door-to-door logistics support for 30+ countries.
What is your warranty policy?
We provide a 12-month warranty from the date of shipment, covering manufacturing defects. Extended warranty options are available. Our after-sales team provides 24/7 technical support and spare parts supply.
How can I place an order?
Contact us via WhatsApp or email with your requirements. We will provide a detailed quotation within 24 hours. After confirming the order and payment, production typically takes 15-30 days depending on quantity.
Still Have Questions?
Our team is ready to help with any inquiries about products, pricing, or customization.